Flower Returns, Refunds & Complaints - Chinatown Delivery
Our Fresh Flowers Guarantee in Chinatown
At Flower Delivery Chinatown, we take immense pride in delivering the freshest, most beautiful flowers throughout the Chinatown area. We know both households and businesses rely on us for high quality blooms every time. That’s why every bouquet and arrangement we send is backed by our Fresh Flowers Guarantee: your flowers will arrive at their destination as fresh, vibrant, and delightful as possible, ready to brighten any space or event.
Damaged-on-Arrival: Our Policy
Should you receive an order that is noticeably damaged upon arrival—such as wilted blooms, crushed stems, or broken arrangements—please notify us as quickly as possible. Please take clear photos of the damaged flowers immediately upon receiving your delivery, before any water or rearrangement, and keep the original packaging for us to assess. Timely notification ensures we can fully address any issues and provide a smooth resolution for you.
Our Flower Freshness Window
We guarantee that our flowers are fresh upon delivery in Chinatown and maintain their beauty for at least five days under normal care conditions. Please follow care instructions included with your arrangement to maximize lifespan. If your flowers wilt or decline noticeably within this five-day freshness window despite proper care, reach out to us so we can find the best solution together.
Refunds & Replacement Options
If your flowers arrive damaged, or fail to meet our freshness standards within the specified period, we offer your choice of a full refund or a replacement arrangement of equal value. We are committed to making things right, whether that means sending a fresh bouquet to you, or promptly issuing a refund to your original payment method. At every step, our aim is to ensure your complete satisfaction with your experience.
How to Make a Complaint
Your feedback is incredibly important to us. As a trusted local florist serving Chinatown, we are always here to assist. If you encounter any issues with your order—or with our service—please contact us via our website contact form or visit our shop in person. Provide your order details and any supportive documentation (such as photos of the delivered flowers) to assist us in resolving your complaint quickly and fairly.
Our Commitment to Chinatown
Flower Delivery Chinatown is honored to serve the families, offices, and businesses of our local neighbourhood with dependable, honest, and friendly service. Countless customers trust us with their most important flower deliveries, from everyday bouquets to large business events. Our policies are carefully designed to reflect our values of reliability, freshness, and genuine care for our community.
Need Further Support?
If you have additional questions about our returns, refunds, or complaints process, or want to discuss your order directly, please reach out through our online channels or drop by our Chinatown shop. We are here to ensure your complete happiness with our blooms and our service, every step of the way.
